A college degree is not typically required for entry-level help desk positions, however it may help you get the interview and job faster – and at a higher pay grade – than candidates with no degree. If you want a college education, but not the time and expense of a 2- or 4-year degree program, consider a specialized certificate in PC repair or IT/help desk support. Help desk engineers are responsible for providing technical support to customers and employees. They troubleshoot hardware and software problems, and they also provide training and support on how to use various types of technology.
- But techs shouldn’t be discouraged if they lack technical skill in some areas as their company may be able to mentor them.
- This is hands-down the very best thing a person looking to break into IT — or in the early years of their career — can do.
- When they eventually reach you, it’s understandable that they’ll be irritated.
This may seem like a triviality, but having the privilege to rely on a supportive community can make a gigantic difference in your career. VARs are constantly engaged in highly technical projects, which can provide you with amazing hands-on experience and new skills. You can also work for a customer and still perform projects, but you won’t get as much experience as you would working for a VAR. Service providers provide WAN, Internet connectivity, and other services to customers. Usually, VARs advise customers on which service provider and type of connectivity to use for their specific needs.
Top Qualities of Help Desk Technicians
Reimagine your post-high school educational experience with CompTIA Tech Career Academy, an affordable, fast alternative to traditional college. Despite its drawbacks, serving at the help desk can be incredibly rewarding if the right qualities and skills are developed. Also, with these challenges come great rewards—working with IT support means that when something goes wrong for an employee at work , your solution will make them happier than when they started out. Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate…
Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker. He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S. Supreme Court Justices, members of the United how to become a help desk engineer Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level. However, it is helpful if students are familiar with basic IT concepts, like operating systems, files and processes, networking and data management.
Job Description for an Air Conditioning & Heating Technician
More than anyone else, a help desk technician has the power to give employees across all departments a positive view of IT since they are usually the first IT pro that an employee encounters. Because of this, it’s critical that help desk technicians possess specific qualities. Help desk technician is the first job role many IT pros find themselves in and is often a steppingstone to other job roles. A strong start on the help desk can set individuals up for a successful career in IT. Martin Yate is a career coach and one of the foremost experts in the world of job search and career management. The A+ certification is a basic computer hardware and software certification that demonstrates an individual’s ability to install, configure, troubleshoot and repair computers.
Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. If you’re interested in training to help you level up in the field we can share with you information about our programs.